Your goods will be delivered to the delivery address provided at the time of placing the order, subject to payment of the relevant delivery charge.
If you’ve asked us to deliver to a location that we’re unable to deliver to, we will notify you as soon as possible on receipt of your order.
Deliveries are usually dispatched on the same or the next working day; in all but exceptional circumstances deliveries will be dispatched within 3 working days (Monday – Friday, excluding bank or public holidays in Scotland, England and Wales).
In the very unlikely event that we can’t fulfil your order within 28 days you have the option to cancel the order.
UK DELIVERY
All standard deliveries of goods to addresses within the UK will be sent via Royal Mail. These will not need to be signed for upon delivery. This is not a trackable service and transit time would normally be 1-2 business days, but can on some occasions take longer.
Orders over £75 qualify for free standard delivery.
All customers within the UK have the opportunity to choose Express Tracked Delivery, for receipt of which a signature is required.
Orders over £150 qualify for free express tracked delivery.
DELIVERY WITHIN THE EU
(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovak Republic, Slovenia, Spain and Sweden)
Customers with delivery addresses within the EU have two options:
1. Standard deliveries of goods will be sent Airmail via Royal Mail. A signature is not required upon receipt. This is not a trackable service and transit time would normally be 6-7 business days, but can on some occasions take longer.
Orders over £100 qualify for free standard delivery within the EU.
2. Express Tracked delivery to the EU, for receipt of which a signature is required.
NON-EU DELIVERIES
Customers with delivery addresses outwith the European Union have two options:
1. Standard deliveries of goods will be sent Airmail via Royal Mail. A signature is not required upon receipt. This is not a trackable service and transit time would normally be 6-11 business days, but can on some occasions take longer.
2. Express Tracked delivery outwith the EU, for receipt of which a signature is required.
Express Tracked delivery can be tracked up to the point of delivery. You can check the progress of your item by using Track&Trace. Upon despatch, you will receive an email notification with an estimated delivery date. A signature will be taken at your delivery address, ensuring that the goods are not left unattended or posted through a letterbox.
Please note that we cannot routinely provide a copy of this signature. If no one is available to sign for the item it will be retained by the postal administration for a subsequent delivery attempt or collection by the addressee. In the case of loss of an item we will request proof of posting from the respective postal administration but this cannot always be provided.
All customers outwith the UK can also request a Courier Quotation. In this instance we will contact you with the price of the delivery. Goods will be delivered via DHL or TNT, and a signature will be required upon arrival at the delivery address.
If you would like to provide additional, specific delivery instructions, we will not be liable for any loss or damage consequent to these instructions. If there is no one at the address given who can accept delivery of the goods, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the goods, or details of how to arrange an alternative delivery date. Every effort will be made to deliver the goods as soon as possible after your order has been accepted by us, and in any event within 30 days of your order.
Customs & Import Duties
Please be advised that orders outside the UK and EU may be subject to import duties and local taxes that are levied when the delivery reaches the specified destination.
Please note that Dalvey have no control over these charges and cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for a breach of any such laws.
Personalised Orders
When an order includes an item personalised with engraving, we aim to dispatch within three working days. However, as all products are engraved by our in-house team, we cannot always guarantee that this will be the case: at times of high demand we may take a little longer. Please refer to sections 4.1 and 5 of our terms and conditions for further information.
If you wish to return goods, they must be returned to us within 14 days of your receipt of them, and in the same condition in which they were sent to you. Goods must be returned to the following address:
Dalvey
Dail Nan Rocas
Alness
Highland
Scotland
IV17 0XT
UK
If we are making a refund, we will usually do so as soon as possible, and in any event within 14 days of the day upon which we received the returned goods.
Unfortunately we cannot accept returns if the goods ordered have been personalised. This is only relevant to the specific goods that have been personalised, and not to the contents of an entire order.
Due to safety and hygiene reasons, we cannot process refunds of goods where security seals have been broken or opened (e.g. fragrance), unless the goods are defective.
Read our Terms and Conditions for our full cancellation and refund policy.
All Dalvey items are beautifully packaged and eminently suitable as gifts.
Many can be customised with initials or laser-engraved graphics. A diverse range of effects is possible with our state-of-the-art laser-engraving technology.
We can work from any starting point – from vector-based graphics to scanned letterheads. Our Customer Services team are ready to help you to meet your requirements: please contact us for further advice and assistance, either by sending an email to customercare@dalvey.com, or by calling us on +44 1349 884 111.
PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND CONDITIONS AND YOUR ORDER FOR FUTURE REFERENCE.
This page states the Terms and Conditions (the "terms") under which you may use the website located at www.dalvey.com (the "website") and which govern our supply of goods to you. Grants of Dalvey Limited, registered SC99662, referred to hereinafter as "we", "us" or "our" in these Terms, may alter these Terms at any time by updating this posting. You should visit this page often to review the Terms and Conditions because they are binding on you. Continued use of the website constitutes your agreement to all such revised terms. If you do not accept the Terms and Conditions stated here, you will not be able to submit your order. The terms "you", "your", "yourself" and "yours", when used in these Terms, includes any user of the website, whether such user is an end user or a business. All prices quoted are in either Great British Pounds (GBP) Sterling (£), Euros (€) or United States (USD) Dollars ($).
1. Formation of the Contract
On placing an order for goods, no contract will exist between you and us for the sale of any goods until you have received confirmation that your order has been dispatched. Once you receive confirmation that your order has been dispatched, there will be a binding legal contract in place between the parties (the "contract"). Any goods on the same order which are not confirmed as having been dispatched do not form part of that contract. In using this website and by placing an order, you confirm that you are legally capable of entering into a binding contract and that you are at least 18 years old.
2. Description and price of the goods
The description and price of the goods you order will be as shown on this website at the time you submit your order. Up until you click on “SUBMIT” on the final page of the ordering process you can correct any errors to your order. All sizes and measurements are approximate but we try to ensure that they are as accurate as possible. We may change product specifications slightly, and if this is the case we will offer you a reasonable substitute of the same or better quality at the same price. On the rare occasion that there is an error, we will advise you about it within a reasonable amount of time. We have created this Web Site to promote, sell and distribute our products. Our products are displayed in images on this Web Site to best communicate their physical form, function, colour and purpose. Many of our products are made with natural materials (e.g. leathers, precious stones, silk). These have been photographed to create the truest representation to you. We do not take responsibility for any mis-communication through no fault of our own. We can not guarantee that your monitor or viewing device will be calibrated to display the truest representation of our products. We can therefore not accept refunds due to changes in natural products (e.g. stones in cufflinks or grain in leather) or miss-representation of a colour (e.g. the colour of a tie). This does not effect your right of cancellation. Goods are subject to availability. If on receipt of your order the goods are out of stock, we will inform you within a reasonable amount of time and you are free to cancel your order. If you wish to cancel your order we will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for those goods. From time to time there may be restrictions in place in relation to the number and type of goods that can be purchased and the maximum amount which may be spent on any one order. Any such restrictions will be shown on this website. Every effort is made to ensure that prices shown on this website are accurate at the time you place your order. If an error is found, we will inform you within a reasonable amount of time and offer you the option of reconfirming your order at the correct price or cancelling your order with a full refund or credit. Delivery costs are not included in the price of goods shown on this website. Details of delivery charges are given at the checkout stage, and in Section 4 below. Goods and promotions offered on this website may not necessarily be available in store and vice versa.
3. Payment
Payment for goods and delivery charges can be made by any method shown on the website when placing your order. Credit and debit cards will be authorised against the transaction when you submit your order.
4. Delivery
4.1 The goods you order will be delivered to the address you give when you place your order, subject to payment of the relevant delivery charge. If we do not deliver to a particular destination you will be so notified by us as soon as possible on receipt of your order. We aim to dispatch all deliveries within 3 working days (Monday - Friday (but excluding bank or public holidays in Scotland, England and Wales)) or as soon as possible thereafter subject to the goods being in stock. If, in the unlikely event, that we cannot fulfil your order within 28 days you have the option to cancel your order. Delivery timeframes, in business days, are shown for Standard and Express delivery. These are the expected number of business days for geographical zones, but are not guaranteed.
4.2 UK DELIVERY ADDRESS: All standard deliveries of goods will be sent via Royal Mail to addresses within the UK. These items will not need to be signed for upon delivery. This is not a trackable service and transit time would normally be 1-2 business days, but can on some occasions take longer.
Orders over £75 qualify for free standard delivery.
All customers within the UK have the opportunity to choose "Express Tracked" delivery where upon delivery of the goods a signature is required.
Orders over £150 qualify for free express tracked delivery.
4.3 NON UK DELIVERY ADDRESS:
4.3.1 DELIVERY TO THE EU (ex-UK)
(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovak Republic, Slovenia, Spain and Sweden)
Customers with delivery addresses within the EU have 2 options for delivery:
a) Standard deliveries of goods will be sent Airmail via Royal Mail. A signature is not required upon receipt. This is a trackable service and transit time would normally be 6-7 business days, but can on some occasions take longer.
Orders over £100 qualify for free standard delivery within the EU.
b) Express Tracked delivery, for receipt of which a signature is required.
Orders over £200 qualify for free express tracked delivery within the EU.
4.3.2 DELIVERY OUTWITH THE EU
(USA, Canada and Rest of World)
Customers with delivery addresses outwith the EU have 2 options for delivery:
a) Standard deliveries of goods will be sent Airmail via Royal Mail. A signature is not required upon receipt. This is not a trackable service and transit time would normally be 6-11 business days, but can on some occasions take longer.
b) Express Tracked delivery outwith the EU, for receipt of which a signature is required.
4.3.3 Express Tracked delivery can be tracked up to the point of delivery in the destination country. You can check the progress of your item by using Track & Trace. Upon despatch, you will receive an email notification with an estimated delivery date. A signature will be taken at your delivery address, ensuring that the goods are not left unattended or posted through a letterbox.
Please note that we cannot routinely provide a copy of this signature. If no-one is available to sign for the item, then it will be retained by the postal administration for a subsequent delivery attempt or collection by the addressee. In the case of loss of an item we will request proof of posting from the other postal administration but this cannot always be provided.
4.4 We will not be liable for any loss or damage suffered by you due to any additional specific delivery instructions other than the above, given by you. If there is no one at the address given who can accept delivery of the goods, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the goods, or details of how to arrange an alternative delivery date. Every effort will be made to deliver the goods as soon as possible after your order has been accepted by us and in any event within 30 days of your order.
4.5 Customs & Import Duties
Please be advised that orders outside the UK and EU may be subject to import duties and local taxes which are levied when the delivery reaches the specified destination. Please note that DALVEY have no control over these charges and cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
4.6 Personalised Orders
When an order includes a personalised item (e.g. engraving or monogramming options have been selected) it is still our aim to dispatch the order within 3 working days. Due, however, to the nature of the processes involved, seasonality and other factors we can not always guarantee that this will be the case. Please refer to sections 4.1 and 5 of the terms and conditions for further information.
5. Your right of cancellation
You have the right to cancel the contract at any time up to the end of 14 days after you receive your goods. You lose your rights of cancellation if goods ordered have been personalised. This is only relevant to specific personalised goods and not an entire order. To exercise your right of cancellation, you must give written notice to us by hand, post, fax or email, at the address, fax number or email address shown in the "contact us" pages of this website, giving details of the goods ordered and (where appropriate) their delivery. You may also use the cancellation form, but it is not obligatory. If you exercise your right of cancellation after the goods have been delivered, you will be responsible for returning the goods to us at your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown in the "contact us" pages of this website within 14 days of your receipt of those goods. You must take all reasonable care to ensure that the goods are not damaged in the meantime or in transit. Once you have notified us that you are cancelling the contract, and provided that the goods are received by us in an acceptable condition, we will refund or credit you within 14 days for any sum that has been paid by you or debited from your credit card or other account for those items.
6. Refunds
If you wish to obtain a refund, the goods must be returned to the address given in the "contact us" pages of this website within 14 days of your receipt of those goods, and in the same condition in which they were sent to you. You will be liable for paying the postage charge for returning non-faulty items. We will usually refund any money received from you using the same method originally used to pay for your purchase. If the goods were paid for using a card which has since been cancelled or expired, a cheque will be sent to your billing address. Only the cost of the standard delivery option is refundable unless we have sent you an incorrect item. If we are making a refund, we will usually do so as soon as possible and, in any case, within 14 days of the day on which we received the returned goods in question from you. If you wish to obtain a refund because of a defect in the goods, you will be refunded in full provided we are satisfied that the defect is genuine and that we cannot replace the goods within a reasonable period of time. Due to safety and hygiene reasons, we cannot process refunds of goods where security seals put in place by us have been broken or opened (e.g. Fragrance) unless the goods are defective.
7. Risk and Title
You will become the owner of your ordered goods and responsible for risk of loss of or damage to them from the time of delivery.
8. Warranty
If you receive any goods from us that are damaged, defective or incorrect you should notify us immediately in writing at the address, fax number or email address shown in the "contact us" pages of this website. If you return the damaged, defective or incorrect item to us within a reasonable time, we will provide you with a replacement, free of charge. This does not affect your statutory rights. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use other than recommended by us, or failure to follow our instructions.
9. Your information (Data Protection)
Please see Our Privacy Policy for details of how your information will be used by us.
10. Cookies
Like most other sites, our website uses cookies which are data files that are stored on your computer. The cookies we use do not contain personal data about you and are used purely for gathering web-based statistics e.g. frequency of site visits etc.. Please be assured that cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us; we do not share them with anyone else. If you do not want to accept cookies from us, your browser software should allow you to decline to accept cookies. Look, for example, in the Preferences or Internet Options features of your browser to do this. However, you should know that if you disable acceptance of cookies or modify your cookies in any manner, you may not be able to access our website or specific information, materials and/or services available on our website.
11. Copyright
All content including pictures, designs, logos, photographs, text written and other materials on this website are owned, controlled or licensed to us. They are protected by copyright, trademarks and other intellectual property rights. Unauthorised use of this content is prohibited.
12. Links
These terms only cover this website. Any links within this website are for convenience only. We accept no responsibility or liability for the content of websites which are not under our control. You use such other websites at your own risk.
13. Limitation of Liability
13.1 The terms and this clause 13 do not affect your statutory rights if you are acting as an end user when purchasing the goods.
13.2 We shall not be liable to you in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss or damage which you may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this contract by us, or our agents, in a sum which is greater that the total price of the contract.
13.3 Nothing in these terms shall operate so as to:
• exclude either party's non-excludable liability in respect of death or personal injury caused by its negligence or the negligence of its servants or agents; or
• affect your statutory rights where goods are sold to you and you are dealing as a consumer within the meaning of the Unfair Contract Terms Act; or
• exclude the application of Section 12 of the Sale of Goods Act 1979; or
• exclude liability for fraudulent misrepresentation.
13.4 We will not be held responsible for any delay or failure to comply with the obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control.
13.5 We do not guarantee that the website will operate error-free, nor that the website and its server are free of computer viruses. If your use of the website results in the need for servicing or replacing equipment or data, we are not responsible for those costs.
13.6 Save as set out in these terms, we, to the fullest extent permitted by law, exclude all warranties, conditions and implied terms, including the warranty of satisfactory quality, non-infringement of third parties' rights, and the warranty of fitness for particular purpose.
14. Applicable law
The construction, validity and performance of these terms shall be governed in all respects by the laws of Scotland. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the Court of Session in Edinburgh, the Sheriff Court in Edinburgh and the Sheriff Court in Inverness and the parties waive any objection to proceedings in such courts on the grounds of venue or on the grounds that proceedings have been brought in an inappropriate forum.
15. General
For the avoidance of doubt, nothing in these terms shall confer on any third party any benefit or right to enforce any provision of these terms. The rights and remedies of each party in respect of these terms shall not be diminished, waived or extinguished by the granting of any indulgence, forbearance or extension of time by one party to the other nor by any failure of or delay by a party in ascertaining or exercising any such rights or remedies. The provisions of these terms are severable and distinct from one another, and, if at any time any of the provisions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions shall not in any way be affected or impaired.
16. Complaints
In the unlikely event that you are unhappy with our goods or with our service to you, please refer complaints to:customercare@dalvey.com
17. PRIVACY POLICY
Grants of Dalvey Ltd is committed to safeguarding your privacy. Contact us at customercare@dalvey.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.
By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
TABLE OF CONTENTS
1. Definitions used in this Policy
2. Data protection principles we follow
3. What rights do you have regarding your Personal Data
4. What Personal Data we gather about you
5. How we use your Personal Data
6. Who else has access to your Personal Data
7. How we secure your data
8. Information about cookies
9. Contact information
DEFINITIONS
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Grants of Dalvey Ltd
DATA PROTECTION PRINCIPLES
We promise to follow the following data protection principles:
• Processing is lawful, fair, and transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
• Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
• Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
• Processing is limited with a time period. We will not store your personal data for longer than needed.
• We will do our best to ensure the accuracy of data.
• We will do our best to ensure the integrity and confidentiality of data.
DATA SUBJECT’S RIGHTS
The Data Subject has the following rights:
1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing
7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.
DATA WE GATHER
Information you have provided us with
This will be your e-mail address, name, billing address, home address – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for us to contact you or for you to perform other activities on the website. This information includes, for example, your name and e-mail address.
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools, and is anonymous. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners below.
HOW WE USE YOUR PERSONAL DATA
We use your Personal Data in order to:
• Provide our service to you. This includes, for example, registering your account; providing you with products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
• Enhance your customer experience;
• Fulfil an obligation under law or contract;
We use your Personal Data on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:
• To identify you;
• To provide you a service or to send/offer you a product;
• To communicate either for sales or invoicing;
On the ground of legitimate interest, we Process your Personal Data for the following purposes:
• To administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
• To conduct questionnaires concerning client satisfaction;
As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
With your consent we Process your Personal Data for the following purposes:
• To send you newsletters containing promotional offers and advance news of product launches (from us);
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes (6 years in the UK) or other obligations deriving from law, but for general enquiries not longer than 2 years.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that.
• the link between purposes, context and nature of Personal Data is suitable for further Processing;
• the further Processing would not harm your interests
• there would be appropriate safeguard for Processing
We will inform you of any further Processing and purposes.
WHO ELSE CAN ACCESS YOUR PERSONAL DATA
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:
Our processing partners:
• CoreFinity: this website is hosted with Corefinity in their Data Centre in Leeds. Read their privacy policy here
Our business partners:
• Paypal: we use Paypal to collect and process payments from our online shop. We do not store credit/debit card details on this website. Paypal Privacy Policy
• MailChimp: we use MailChimp to facilitate our newsletter subscriptions and mailouts. Mail Chimp Privacy Policy
• Vortex Commerce: Our website is maintained by Vortex Commerce in Leeds. They have access to the site admin in order to keep the site software updated and attend to any technical issues which may occur. They will not access user or customer data unless required for the technical upkeep of the site. Read their privacy policy here.
Connected third parties:
Google Fonts (Google Inc.): Google Fonts is a typeface visualisation service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages. Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service.
Place of processing: US
Google Privacy Policy
Google Analytics: Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. IP addresses are set to be anonymised. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. Personal Data collected: Cookies and Usage data.
Place of processing: US
Google Analytics Privacy Policy
Google Privacy Policy
Opt out
YouTube video widget (Google Inc.): YouTube is a video content visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookies and Usage data.
Place of processing: US
Privacy Policy
Zopim: Zopim is an instant chat service that allows you to communicate directly with our Customer Support team, or to leave a message if a member of the team is unavailable.
Place of processing: US
Privacy Policy
We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so.
HOW WE SECURE YOUR DATA
We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.
CHILDREN
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
COOKIES AND OTHER TECHNOLOGIES WE USE
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:
• Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
• Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
• Analytics cookies – these cookies are used to track the use and performance of our website and services
• Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
CONTACT INFORMATION
Site Owner/Data Controller
Grants of Dalvey Ltd
Dail Nan Rocas
Alness
SCOTLAND
IV17 0XT
Email: customercare@dalvey.com
Supervisory Authority
Information Commissioner’s Office
45 Melville Street
Edinburgh
EH3 7HL
Email: scotland@ico.org.uk
Phone: +303 123 1115
Website: https://ico.org.uk
CHANGES TO THIS PRIVACY POLICY
We reserve the right to make change to this Privacy Policy.
Last modification was made May 16, 2018.
18 Materials on this Web Site
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19. Information on the Waste Electrical and Electronic Equipment Directive (WEEE Directive)
19.1 The production of electrical and electronic equipment is one of the fastest growing domains of manufacturing in the western world, and with broad consumer take-up of products in this area, there is also a mounting issue of waste. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002 these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive.
19.2 For the UK, the WEEE Regulations were laid before Parliament on December 12, 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 1, 2007. All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life equipment. Improve re-use/recycling of WEEE. Ensure the separate collection of WEEE. Inform the public about their role in dealing with WEEE.
19.3 The WEEE Directive divides Electronic and Electrical Equipment into ten categories:
Category 1 - Large household appliances (fridges, cookers, microwaves, washing machines, etc.)
Category 2 - Small household appliances (vacuum cleaners, clocks, toasters, etc.)
Category 3 - IT and Telecommunications equipment (PCs, mainframes, printers, copiers, phones, etc.)
Category 4 - Consumer equipment (radios, hi-fi, musical instruments, videos, camcorders, etc.)
Category 5 - Lighting equipment (fluorescent tubes and holders, sodium lamps, etc.)
Category 6 - Electrical and electronic tools (drills, sewing machines, electric lawnmowers, etc.)
Category 7 - Toys, leisure and sports equipment (electric trains, games consoles, exercise machines, etc.)
Category 8 - Medical devices (analysers, dialysis machines, medical freezers, etc.)
Category 9 - Monitoring and control equipment (smoke detectors, thermostats, scales, etc.)
Category 10 - Automatic dispensers (hot drinks machines, sweet and chocolate bar dispensers, cash machines, etc.)
19.4 DCF (Designated Collection Facility):
A public amenity site licensed to collect, separate and recycle WEEE for collection by a licensed producer compliance scheme. DTS (Distributor Take-back Scheme): The WEEE compliance scheme for retailers, approved by the Department for Trade and Industry EEE (Electronic and Electrical Equipment) WEEE (Waste Electronic and Electrical Equipment): All end-of-life equipment falling under the WEEE directive (for the specific categories see section above).
19.5 All Electronic and Electrical Equipment (EEE) placed onto the market from January 2, 2007 must be marked with this symbol to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE): If you bought your new goods in store; Simply bring your like-for-like item into our store at the address below e.g. if you buy a new clock from us, you may return your old clock to us. Hand it over to the counter staff advising that you want to use the 'take-back' service. Show your receipt of purchase for your new item (remember that you can only return old items within 28 days of purchasing the new one!) If you bought your new goods online; Simply package up your like-for-like item e.g. if you buy a new clock from us, you may return your old clock to us. Put in the post to the following address;
WEEE Take Back Scheme, Dalvey, Alness, Highland, IV17 0XT SCOTLAND Send in a copy of your receipt of purchase for your new item (remember you can only return old items within 28 days of purchasing the new one!) and a copy of your proof of postage to;
WEEE Take Back Scheme, Customer Services, Dalvey, Alness, Highland, IV17 0XT SCOTLAND
Customer services will then refund the postage using the method of payment you used to purchase your new item.
19.6 If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste. Please note that from July 1, 2007, it will be possible for you to dispose of your WEEE and ensure that it is recycled. EEE may contain hazardous substances which, if exposed, may have a serious detrimental effect on the environment and human health. That is why all WEEE that you volunteer for recycling will be specifically collected and treated by designated local waste facility centres and by licensed WEEE compliance schemes. By ensuring that you dispose off your old electrical and electronic equipment according to the new WEEE legislation you are helping to preserve our natural resources and protect human health.
Telephone: +44 (0) 1349 884111
Email: mailorder@dalvey.com
Post: Dalvey, Alness, Highland, Scotland, IV17 0XT
本ウェブサイト上の、イメージ、デザイン、ロゴ、写真、テキスト、その他のデータを含むすべてのコンテンツは、当社が所有、管理し、当社にライセンスが認可されたものです。これらは著作権、商標、およびその他の知的財産権で保護されています。このコンテンツを無認可で使用することは禁止されています。
Informations sur la Directive relative aux déchets d'équipements électriques et électroniques (Directive DEEE)
La production d'équipements électriques et électroniques est l'un des domaines de fabrication à la croissance la plus rapide du monde occidental, et avec une importante adoption par les consommateurs de produits de ce secteur, il y a un problème croissant de déchets. En juin 2000, la Commission européenne a présenté des propositions pour résoudre ce problème et, en décembre 2002, elles ont été adoptées en tant que Directive relative aux déchets d'équipements électriques et électroniques (DEEE).
Au Royaume-Uni, les réglementations sur les DEEE ont été soumises au Parlement le 12 décembre 2006. Les principales exigences et obligations incombant aux producteurs et distributeurs d'équipements électriques et électroniques (EEE) sont entrées en vigueur le 1er juillet 2007. Tous les fabricants (ou toute personne qui vend un produit sur le marché au sein de l'UE) sont responsables de régler la reprise, le traitement et le recyclage des équipements en fin de vie. Améliore la réutilisation/le recyclage des DEEE. Assure une collecte séparée des DEEE. Informe les membres du public de leur rôle dans la gestion des DEEE.
Les Directives DEEE classent les Équipements électriques et électroniques en 10 catégories :
Catégorie 1 - Gros appareils ménagers (réfrigérateurs, cuisinières, micro-ondes, machines à laver, etc.)
Catégorie 2 - Petits appareils ménagers (aspirateurs, horloges, grille-pain, etc.)
Catégorie 3 - Équipements informatiques et de télécommunications (ordinateurs, unités centrales, imprimantes, photocopieuses, téléphones, etc.)
Catégorie 4 - Matériel grand public (radios, appareils hi-fi, instruments de musique, vidéos, caméscopes, etc.)
Catégorie 5 - Matériel d'éclairage (tubes et supports fluorescents, lampes au sodium, etc.)
Catégorie 6 - Outils électriques et électroniques (perceuses, machines à coudre, tondeuses électriques, etc.)
Catégorie 7 - Jouets, équipements de loisir et de sport (trains électriques, consoles de jeux, appareils de musculation, etc.)
Catégorie 8 - Dispositifs médicaux (analyseurs, appareils de dialyse, congélateurs médicaux, etc.)
Catégorie 9 - Instruments de surveillance et de contrôle (détecteurs de fumée, thermostats, balances, etc.)
Catégorie 10 - Distributeurs automatiques (distributeurs de boissons chaudes, distributeurs de friandises, distributeurs de billets, etc.)
Centres de collecte désignés (Designated Collection Facility) :
Un site d'utilité public autorisé à collecter, trier et recycler les DEEE en vue d'être collectés par un système de conformité de producteurs autorisés (licensed producer compliance scheme). Système de reprise des distributeurs (Distributor Take-back Scheme) : le régime de conformité à la directive DEEE pour les détaillants, approuvé par le ministère du Commerce et de l'Industrie, EEE (Équipements électriques et électroniques), DEEE (Déchets des équipements électriques et électroniques) : tous les équipements en fin de vie relevant de la directive DEEE (pour une description des catégories spécifiques, voir la section ci-dessus).
Tous les Équipements électriques et électroniques (EEE) mis sur le marché à partir du 2 janvier 2007 doivent porter ce symbole pour indiquer qu'ils sont couverts par la Directive DEEE, dont les dispositions exigent que les producteurs ou fabricants d'EEE deviennent responsables de régler la reprise et le recyclage des équipements en fin de vie (DEEE). Si vous avez acheté votre nouveau produit en magasin : rapportez simplement votre article similaire dans notre magasin à l'adresse indiquée ci-dessous. Par exemple, si vous achetez une nouvelle horloge chez nous, vous pouvez nous rapporter votre ancienne horloge. Donnez-le à notre personnel en magasin en indiquant que vous souhaitez utiliser notre service de « reprise ». Présentez le reçu d'achat de votre nouvel article (n'oubliez pas que vous pouvez seulement ramener vos anciens articles dans les 28 jours suivant votre achat d'un nouvel appareil !) Si vous avez acheté votre nouvel appareil en ligne : expédiez-nous simplement votre article similaire. Par exemple, si vous achetez une nouvelle horloge chez nous, vous pouvez nous rapporter votre ancienne horloge. Postez votre colis à l'adresse suivante :
WEEE Take Back Scheme, Dalvey, Alness, Highland, IV17 0XT SCOTLAND Envoyez une copie du reçu d'achat de votre nouvel appareil (n'oubliez pas que vous pouvez seulement ramener vos anciens articles dans les 28 jours suivant votre achat d'un nouvel appareil !) ainsi qu'une copie de votre preuve d'envoi à :
WEEE Take Back Scheme, Customer Services, Dalvey, Alness, Highland, IV17 0XT SCOTLAND
Le service client vous remboursera ensuite les frais de port à l'aide du mode de paiement que vous avez utilisé pour acheter votre nouvel article.
Si votre ancien équipement électronique est encore en état de fonctionnement ou s'il pourrait être réparé pour une nouvelle utilisation, veuillez envisager d'en faire don à un organisme de charité ou de le donner à une personne qui en a besoin. En prolongeant la durée de vie de votre ancien équipement, vous contribuez également à une utilisation efficace des ressources et à éviter des déchets supplémentaires. Veuillez noter qu'à partir du 1er juillet 2007, il sera possible de jeter votre WEEE et de vous assurer qu'il sera recyclé. Les EEE peuvent contenir des substances dangereuses qui, si elles sont exposées, peuvent porter gravement préjudice à l'environnement et à la santé humaine. C'est pour cette raison que les DEEE que vous acceptez de recycler seront spécialement collectés et traités par des centres de collecte désignés et des systèmes de conformité DEEE autorisés. En vous assurant de jeter vos anciens équipements électriques et électroniques conformément à la législation DEEE, vous contribuez à préserver nos ressources naturelles et à protéger la santé humaine.
Téléphone : +44 (0) 1349 884111
E-mail : mailorder@dalvey.com
Adresse postale : Dalvey, Alness, Highland, Scotland, IV17 0XT
When you place an order through this website your personal details will be protected. The specific confirmation of the security of your connection will depend upon the browser you’re using, but in most cases you will see a closed padlock at the foot of the browser window.
All transactions are confirmed and authorized by your card-issuing bank. Dalvey is rigorous in our approach to protecting the cardholder, and we may contact you for additional security purposes should we deem this to be necessary.
Grants of Dalvey Ltd is committed to safeguarding your privacy. Contact us at customercare@dalvey.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.
By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
TABLE OF CONTENTS
1. Definitions used in this Policy
2. Data protection principles we follow
3. What rights do you have regarding your Personal Data
4. What Personal Data we gather about you
5. How we use your Personal Data
6. Who else has access to your Personal Data
7. How we secure your data
8. Information about cookies
9. Contact information
DEFINITIONS
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Grants of Dalvey Ltd
DATA PROTECTION PRINCIPLES
We promise to follow the following data protection principles:
• Processing is lawful, fair, and transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
• Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
• Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
• Processing is limited with a time period. We will not store your personal data for longer than needed.
• We will do our best to ensure the accuracy of data.
• We will do our best to ensure the integrity and confidentiality of data.
DATA SUBJECT’S RIGHTS
The Data Subject has the following rights:
1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing
7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
7. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.
DATA WE GATHER
Information you have provided us with
This will be your e-mail address, name, billing address, home address – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for us to contact you or for you to perform other activities on the website. This information includes, for example, your name and e-mail address.
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools, and is anonymous. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners below.
HOW WE USE YOUR PERSONAL DATA
We use your Personal Data in order to:
• Provide our service to you. This includes, for example, registering your account; providing you with products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
• Enhance your customer experience;
• Fulfil an obligation under law or contract;
We use your Personal Data on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:
• To identify you;
• To provide you a service or to send/offer you a product;
• To communicate either for sales or invoicing;
On the ground of legitimate interest, we Process your Personal Data for the following purposes:
• To administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
• To conduct questionnaires concerning client satisfaction;
As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
With your consent we Process your Personal Data for the following purposes:
• To send you newsletters containing promotional offers and advance news of product launches (from us);
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes (6 years in the UK) or other obligations deriving from law, but for general enquiries not longer than 2 years.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
• the link between purposes, context and nature of Personal Data is suitable for further Processing;
• the further Processing would not harm your interests
• there would be appropriate safeguard for Processing
We will inform you of any further Processing and purposes.
WHO ELSE CAN ACCESS YOUR PERSONAL DATA
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:
Our processing partners:
• CoreFinity: this website is hosted with Corefinity in their Data Centre in Leeds. Read their privacy policy here
Our business partners:
• Paypal: we use Paypal to collect and process payments from our online shop. We do not store credit/debit card details on this website. Paypal Privacy Policy
• MailChimp: we use MailChimp to facilitate our newsletter subscriptions and mailouts. Mail Chimp Privacy Policy
• Vortex Commerce: Our website is maintained by Vortex Commerce in Leeds. They have access to the site admin in order to keep the site software updated and attend to any technical issues which may occur. They will not access user or customer data unless required for the technical upkeep of the site. Read their privacy policy here.
Connected third parties:
Google Fonts (Google Inc.): Google Fonts is a typeface visualisation service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages. Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service.
Place of processing: US
Google Privacy Policy
Google Analytics: Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. IP addresses are set to be anonymised. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. Personal Data collected: Cookies and Usage data.
Place of processing: US
Google Analytics Privacy Policy
Google Privacy Policy
Opt out
YouTube video widget (Google Inc.): YouTube is a video content visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookies and Usage data.
Place of processing: US
Privacy Policy
Zopim: Zopim is an instant chat service that allows you to communicate directly with our Customer Support team, or to leave a message if a member of the team is unavailable.
Place of processing: US
Privacy Policy
We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so.
HOW WE SECURE YOUR DATA
We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.
CHILDREN
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
COOKIES AND OTHER TECHNOLOGIES WE USE
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:
• Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
• Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
• Analytics cookies – these cookies are used to track the use and performance of our website and services
• Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
CONTACT INFORMATION
Site Owner/Data Controller
Grants of Dalvey Ltd
Dail Nan Rocas
Alness
SCOTLAND
IV17 0XT
Email: customercare@dalvey.com
Supervisory Authority
Information Commissioner’s Office - Scotland
Queen Elizabeth House
Sibbald Walk
Edinburgh
EH8 8FT
Email: scotland@ico.org.uk
Phone: +303 123 1115
Website: https://ico.org.uk
CHANGES TO THIS PRIVACY POLICY
We reserve the right to make change to this Privacy Policy.
Last modification was made May 16, 2018.